Return, Refund & Exchange Policy

Return and exchange policy at REVLOV, we strive to provide the best shopping experience for our customers and ensure products are delivered with the highest quality standards. Return and exchange The customer can request a return or exchange of the product within 7 days from the date of receipt in the following cases: Arrival of a damaged or defective product. Receiving a different product from the order. A manufacturing defect in the product. Conditions for return and exchange The product must be in its original condition and unused. Proof of purchase (order number or invoice) must be provided. Food products or beverages cannot be returned or exchanged after opening or use to maintain quality and safety standards. REVLOV reserves the right to refuse the return or exchange request if the conditions are not met. Damaged products during shipping If you receive a damaged product, please contact us within 24 hours of receipt, attaching clear photos of the product and packaging to take the necessary actions. Refunds After reviewing and approving the request, the amount will be refunded to the original payment method within the period specified by the financial entity or payment service provider. Contact For inquiries related to returns and exchanges, please contact the customer service team through REVLOV’s official communication channels.